Refund policy
Returns & Refunds Policy
At Zadaar.com, customer satisfaction is important to us. We want every customer to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return or exchange your product under the terms below.
1. Return Window & Eligibility
- Returns must be requested within 14 calendar days from the billing/purchase date.
- The product must be returned in its original packaging.
- All Zadaar.com products are eligible for return, subject to the conditions outlined in this policy.
- A 3% restocking fee applies to non-defective returns.
- Returns involving multiple items from a bulk order may be accepted on a case-by-case basis.
- Products that are used, damaged, incomplete, or do not meet the return requirements will be reviewed case-by-case.
2. How to Initiate a Return
To request a return:
- Contact Zadaar.com at Zadaar89@gmail.com within the applicable 14-day return period.
- Provide your order number and receipt/order confirmation.
- Explain the reason for the return.
- Wait for Zadaar’s approval before shipping the product.
- Once the return is approved, Zadaar will provide the appropriate return shipping address and instructions.
Please do not send a return to an address without receiving approval and return instructions from Zadaar.
3. Return Shipping Costs
Return shipping costs are determined by the original order value:
- Orders under $100: The customer is responsible for return shipping costs.
- Orders over $100: Zadaar.com will cover the return shipping cost.
Original shipping charges paid at the time of purchase are non-refundable for standard/non-defective returns.
4. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at Zadaar89@gmail.com.
We may request photographs or videos when necessary to verify the issue.
Depending on the circumstances, Zadaar may offer:
- A replacement, or
- A full refund.
If you do not wish to receive a replacement, a full refund may be provided instead, subject to verification of the issue.
When the issue is determined to be Zadaar’s responsibility, Zadaar will cover the applicable return/shipping costs.
5. Refund Processing
Once an approved return is received and reviewed, Zadaar will process the refund within 24 hours.
Refunds may be issued through an available payment method agreed upon with the customer, depending on the payment method used and the circumstances of the order.
For non-defective returns, the applicable 3% restocking fee will be deducted from the refund.
If a returned product is used, damaged, incomplete, or otherwise does not meet the return requirements, the matter will be handled case-by-case and the refund amount may be adjusted accordingly.
6. Late or Missing Refunds
If Zadaar has confirmed that your refund has been processed but you have not received it within 24 hours, please contact us at:
Zadaar89@gmail.com
We will review the transaction and assist you with the next steps.
7. Exchanges
Zadaar.com offers exchanges for eligible returns.
- Exchanges are subject to the same applicable return requirements.
- Zadaar.com will cover the shipping cost for an approved exchange.
- Exchange requests are subject to product availability.
For defective, damaged, or incorrect items, Zadaar will determine whether a replacement or refund is the appropriate resolution based on the circumstances.
8. Customer Support
For all return, refund, or exchange inquiries, please contact:
Phone: +1 (914) 359-8048
Email: Zadaar89@gmail.com
Business Hours: 7:00 AM – 7:00 PM
Coverage: U.S. Time Zones
Phone and WhatsApp support will be added to this policy once those services become available.
9. Important Notice
Zadaar.com reserves the right to review each return request individually and determine eligibility based on the condition of the product, compliance with this policy, and the circumstances surrounding the return.
By purchasing from Zadaar.com, customers acknowledge and agree to the terms outlined in this Returns & Refunds Policy.